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SSU Faculty Helping Faculty

To Request Help:

If you are in need of help, consult the , and reach out to any of the Faculty listed who have indicated they are available to help with your topic of concern.

Blackboard Support

ITS now offering 24-7 Blackboard Support for Faculty and Students

In an effort to better support online learning for both our Faculty and Students, ITS has contracted with Blackboard to provide a support line that is available 24 hours a day, 7 days a week.

This support line Is called HD Support.

Here is how it will work:

If you need Blackboard Support, please call any of the ITS Blackboard Support Numbers:

  • (740) 351-3682    
  • (740) 351-3628
  • (740) 351-3319

Your call will be directed to HD Support

365体育投注网The Call Center Menu will answer saying: Thank you for calling HD Support.  If you are a Student, Press 1.  If you are Faculty, Press 2.

Once you select the correct menu options, the qualified staff at HD Support will help you with all of your Blackboard “How To” needs.

In the event that your call requires SSU Blackboard Support, for example, if you need your password reset, they will escalate your ticket and send it to ITServices@bondtechglue.com for you.

365体育投注网Our ITS Support Team will respond to you as soon as we can to resolve your issue. 

365体育投注网Be sure to provide the HD Support representative your off campus contact information so that we will be able to reach you as well.